Virgin mobile complaints



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We will not take credit management action on amounts that are part of your complaint, nor will we cancel your service just because you complaunts making a complaint. Should your matter be complex, or require extra time to resolve, we will discuss this with you and provide you complaimts the reasons why this is the case. There are instances when we may decide not to deal with your complaint. It could be because you have made unreasonable demands or are not willing to cooperate with us. What happens if you are not happy with the way in which your Complaint has been handled? If you are not happy with the way in which the Virgin Mobile Representative handled your complaint, you can request to speak with a Supervisor.

Where you have raised a matter with a Supervisor, the Supervisor will aim to resolve the complaint as soon as possible and within the time frames agreed with you.

If you are not satisfied with our review of your complaint, or with the way in which we have handled the complaint, you can ask the Telecommunications Industry Ombudsman TIO to assist, after you have spoken with us. Complains lodge a mpbile with the TIO you can call from a TTY handset or contact them via their website tio. You can use this number to track the progress of your complaint by contacting our customer service team as per the contact details above. Step 2 Call support and request a call from a manager. I allowed two days for this and only stipulated that the call would be made the following afternoon, or the day after, between At the risk of repeating myself, guess what?

It didn't happen, so: Step 3 This involves requesting a call from a senior manager. Now, I recently posted a very reasonable request for a senior manager to post a brief explanation about the ongoing support debacle. I honestly believe, based on my professional experience, that this would have been appreciated by the myriad of Customers who are being treated so deplorably.

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Actually, it's the kind Virgin mobile complaints intervention that responsible senior management engage in when things go awry, which they often do; go awry that is which is part of the reason why senior management exist in the first place. But, for me, coupled with the fact that Virgin have admirably demonstrated a blatant inability to follow their own internal procedures, I refuse to waste any more time engaging with them. According to Virgin this should only happen if there is still no resolution eight weeks after the receipt of the complaint, or, with their written consent.

I write this while waiting for 37 minutes and ready to give up my money. Clueless customer service people and even worse supervisors. I asked VM to unlock the phone an hour long phone call. They agreed and then a week later the phone got an SMS notification that it was unlocked. I go to the storefront of the new carrier and when a SIM is inserted it says invalid. Sure enough, it says locked to only Sprint SIM cards in the settings app. I call again and am told, "If you got a confirmation it is unlocked," and there is nothing they can do. I tell them it is not unlocked and the drone on the phone keeps repeating the same nonsense and I am apparently hallucinating and it really doesn't say "Locked to Sprint SIM cards".

I ask to talk to a supervisor at which point I am put on hold for a half hour before being hung up on. They also kept my remaining balance.

Our guidance is tailored specifically for every type complants issue. Helps you prepare your emails We provide a Virgin mobile complaints mobioe of flexible email templates for you to adapt to your needs — just slot in the specific details for your case, and in a vomplaints short clicks your issue will be ready to go. Creates a case file for you Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver. Lets you record all your communications One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint — Resolver does this for you automatically.

Show more Show less Here's what some of our 2, users had to say If you want your complaint delt with fairly and effectively then please go with Resolver.

Complaints Virgin mobile

They can put your views forward in a professional and hassle mobiile way. Im delighted I had you in my corner when I needed help. Rita B via facebook This is a first class service. I used Resolver to complain to my mobile provider about incorrect charges in my online account. The problem was resolved within a month and I would highly recommend this course of action. Michael R via facebook Resolver is brilliant. I had an issue with my mobile provider. I had called them over several months with no resolution.


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